Help, My E-mails Aren’t Showing Images!

Don’t panic! These days, e-mail clients by default tend to block remote content from automatically displaying without your explicit permission.

Why Is It Blocked?

Previously, e-mail clients would display remote content, such as images without prompt. However, this leaves open several privacy risks, and potential security risks by doing so. Therefore, most e-mail clients these days will default to hiding remote content, until you explicitly give permission for this to be displayed.

How Do I Fix It?

Easy peasy. We’ve detailed the steps below in popular e-mail client Thunderbird by Mozilla, but the steps are very similar for any e-mail client.

Once you’ve opened the e-mail, you’ll get a message similar to the following:

If you’re happy that you know the sender and the e-mail is legitimate, you’ll probably want to display the remote content, such as images, as without them, the e-mail will likely be reduced to little more than a wall of text.

Click the ‘Options’ button and then click on the menu item ‘Show remote content in this message’.

Once you’ve done this, hey presto – images and styling should appear as if by magic to reveal the full experience glossy e-mail!

If you trust the sender and regularly get mail from them, you can always select the option to always allow remote content from that sender:

Still encountering issues? Reach out to us in the comments below!